I spend my professional life writing for Australia’s biggest companies.
Some of that work is about customer service. They all talk about it. Few actually deliver it.
They can take a lead from your company. I have just had such a positive experience with Aviva Print that I thought you should know.
Within the space of 48 hours, I was able to design my own promotional card, make an inquiry, put in an order online, get a quote, speak to one of your representatives, refine the artwork for the job, have it printed and made available for pickup. And the finished card is beautiful.
Another printer nearby is still trying to work out whether they can help me or not because I couldn’t supply the exact type of file they wanted.
I’m only a one-man show, and my job was tiny but your staff made me feel as though I was BHP or Telstra.
You should be proud of the service your company is offering.